1 Introduction & Definitions
Ace62 is an international-standard online gaming platform offering slots, Sports Betting, Live Casino, and fish games to players in Bangladesh. These Terms & Conditions constitute a legally binding agreement between ace62 and its users. By accessing the ace62 platform, you agree to be bound by these terms.
Important: These Terms & Conditions apply to all members registered on ace62. Please read them carefully in full before using the platform.
Key Definitions
- "ace62" or "Platform" — The ace62.net website and all associated services.
- "User" or "Member" — Any individual registered with ace62.
- "Account" — A personal gaming account created upon registration.
- "Bonus Balance" — Additional credits granted through promotions.
- "Real Balance" — Real funds added via deposit.
- "Wagering Requirement" — The required wagering amount that must be met before a bonus can be withdrawn.
2 Account Registration & Eligibility
To register an account with ace62, you must meet a few basic eligibility requirements. By signing up and accepting these Terms & Conditions, you gain access to everything the ace62 platform has to offer.
Registration Terms
- You must be at least 18 years of age.
- Each individual may only register one account.
- All information provided at the time of registration must be accurate and up to date.
- Ace62 may request identity verification documents at any time.
- Operating multiple accounts from the same device, IP address, or payment method is strictly prohibited.
Warning: Registering with false information may result in permanent account closure and forfeiture of any accumulated funds.
KYC Verification
Ace62 follows KYC (Know Your Customer) procedures in line with international gaming regulations. Identity verification may be required before processing withdrawals or when deposits exceed a certain amount. This typically involves submitting a copy of your national ID or passport.
3 Deposits & Withdrawals
Deposits and withdrawals on ace62 are easy via bKash, Nagad, and Rocket. All payment-related terms and conditions are detailed below.
Deposit Terms
- The minimum deposit amount is BDT 200.
- Deposits are typically credited to your account instantly.
- Only payment methods registered under the member's own name may be used.
- Deposits from third-party accounts are not accepted.
Withdrawal Conditions
- The minimum withdrawal amount is BDT 300.
- Withdrawal requests are typically processed within 24 hours.
- To withdraw a bonus balance, you must meet the specified wagering requirements.
- Large withdrawals may be held until KYC verification is complete.
- Ace62 reserves the right to carry out additional verification for any suspicious transactions.
Please Note: ace62 does not charge any hidden fees. However, your mobile banking provider may apply their own charges.
4 Bonus & Promotion Rules
Ace62's bonus and promotion offers provide added value for members. However, each bonus comes with its own terms and conditions that members must follow.
General Bonus Terms
- The welcome bonus is available to new members only and can be claimed once on the first deposit.
- To withdraw bonus funds, you are generally required to wager 20 to 30 times the total of your deposit plus bonus amount.
- Maximum winnings from bets placed with bonus funds may be capped.
- Multiple bonuses cannot be used simultaneously unless otherwise specified.
- Wagering requirements must be met within 30 days of claiming the bonus offer.
- If bonus abuse is suspected, ace62 reserves the right to cancel the bonus.
Cashback & Reload Bonuses
The daily cashback and weekly reload bonus each have their own terms. Cashback bonuses generally carry lower wagering requirements. Full terms for specific promotions can be found on the ace62 promotions page.
5 Betting Rules
Specific terms and conditions apply to all games and betting activities on ace62. To ensure transparency and fairness, ace62 adheres to international gaming standards.
Slots & Casino Games
- All slots use RNG (Random Number Generator) technology — every outcome is entirely random.
- If a disconnection occurs during a game, ace62's records will be considered final.
- If an incorrect payout occurs due to a technical error, ace62 reserves the right to correct it.
Sports Betting
- No changes can be made after a bet has been accepted.
- If a match is cancelled or postponed, bets will be settled in accordance with ace62's policy.
- Ace62 reserves the right to void bets if unusual betting patterns are detected.
- Odds can change during live betting — place your bets carefully.
Any attempt to manipulate game outcomes or exploit software vulnerabilities will result in permanent account closure.
6 Prohibited Activities
Ace62 is committed to maintaining a fair and secure gaming environment. Any of the activities listed below are strictly prohibited and may result in account closure as well as legal action.
Strictly Prohibited Activities:
- Creating multiple accounts to claim bonus benefits.
- Playing games using bots, scripts, or automated software.
- Using another member's account or selling your account.
- Attempting to launder money or process illegal funds through ace62.
- Attempting to hack the system or breach security.
- Attempting to verify an account using false information.
- Colluding with other members to place coordinated bets.
7 Privacy & Data Protection
Ace62 treats the protection of members' personal data as a top priority. Our Privacy Policy forms an integral part of these Terms & Conditions.
- Ace62 does not sell your information to third parties.
- All data is protected with SSL encryption technology.
- Information may be shared with regulatory authorities to meet legal obligations.
- For more details, visit ace62's Privacy Policy Read.
8 Responsible Gaming
Ace62 believes gaming should be a fun and entertaining activity. We want our members to enjoy themselves within their limits. Responsible gaming is a core part of ace62's Terms & Conditions.
- Members can set daily, weekly, or monthly deposit limits on their own account.
- If needed, you can temporarily disable your account for a set period (self-exclusion).
- Users under 18 years of age are strictly prohibited from using ace62.
- If you notice signs of gaming addiction, please reach out to customer support for assistance.
To learn more about Responsible Gaming Responsible Gaming Visit the Page.
9 Account Suspension & Closure
Ace62 reserves the right to temporarily or permanently close any account without prior notice in the following circumstances.
- In the event of a Terms & Conditions violation.
- If you suspect fraud or deception.
- If KYC verification has not been completed.
- If evidence of operating multiple accounts is found.
- At the direction of law enforcement authorities.
In the event of account closure, any Real Balance may be returned; however, the Bonus Balance and any winnings derived from it will be forfeited.
10 Dispute Resolution
Ace62 is committed to resolving all disputes with members fairly and transparently. In the event of a dispute, ace62's records and server logs shall be considered the final and conclusive evidence.
How to Submit a Complaint
- Please contact customer support via live chat or email first.
- Ace62 will provide an initial response within 72 hours of a complaint being submitted.
- Complex issues may take 7 to 14 business days to resolve.
- If you are not satisfied with ace62's decision, you may file a complaint with the relevant international gaming commission.
Data recorded in ace62's server logs is the sole accepted evidence for betting outcomes. Screenshots or records from any other device are not accepted as proof.
11 Right to Amend Terms & Conditions
Ace62 reserves the right to modify these Terms & Conditions, in whole or in part, at any time. Members will be notified of any changes via email or platform notification before they take effect.
- Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
- If you do not agree to the updated terms, you may request to close your account.
- The date of the most recent update will always be shown at the top of this page.
12 Contact
If you have any questions about these Terms & Conditions, please contact the ace62 customer support team. Our support team is available 24/7, seven days a week.
- Email: [email protected]
- Live Chat: Via the chat button at the bottom right of the platform.
- Response Time: Usually within 5 to 15 minutes.
FAQ
About the Terms & Conditions Inquiries
To receive the ace62 welcome bonus, you must first open a new account and make a minimum deposit of BDT 200. To withdraw the Bonus Balance, you must meet the applicable Wagering Requirement, which is generally 20 to 30 times the combined total of the deposit and bonus. Full terms for each promotion are available on the ace62 promotions page.
No, under ace62's rules and terms, each individual may only register one account. If multiple accounts are found belonging to the same person, all accounts will be closed and any accumulated funds may be forfeited.
Withdrawal requests on ace62 are typically processed within 24 hours. However, processing may take longer if KYC verification is pending or additional checks are required. Payments via bKash, Nagad, and Rocket are generally fast.
Depending on the severity of the violation, ace62 may issue a warning, temporarily suspend the account, or close it permanently. In serious cases, bonuses and winnings may be forfeited and legal action may be taken.
Yes, ace62 offers a self-exclusion option as part of its responsible gaming commitment. You can temporarily deactivate your account for a specified period. Please contact customer support or visit our Responsible Gaming page for more details.