Ace62 Privacy Policy — Your data is our responsibility

1 Introduction

Ace62 is a trusted and secure online gaming platform for players in Bangladesh. This Privacy Policy provides a full account of how personal data belonging to all registered members is handled on our platform.

Ace62 believes your privacy is a fundamental right. By using our platform, you are considered to have automatically consented to this Privacy Policy. Please read it carefully before registering.

Ace62 never sells your data or discloses it to third parties without your consent. We believe transparency is the foundation of trust — and that trust is what makes ace62 the platform of choice for players in Bangladesh.

2 What Data We Collect

Ace62 collects certain types of data to improve its services and meet regulatory requirements. This data falls into two main categories: information you provide directly, and information collected automatically.

Information Provided Directly by You

• Full name, date of birth, and national ID number
• Email Address & Mobile Number
• Residential Address & Occupation Details
• Payment method details such as bKash, Nagad, or Rocket number
• Passport or NID photo for KYC verification
• Records of Customer Support Interactions

Automatically Collected Information

• IP Address & Device Information
• Browser Type, Operating System & Screen Resolution
• Time Spent on the Platform & Pages Visited
• Login & Logout Timestamps
• Betting & Gaming Activity History
• Information Collected via Cookies and Web Beacons

3 How Your Information Is Used

Ace62 uses collected data only for specific, legitimate purposes. We never use your information unnecessarily.

Ace62 never sells your data to advertisers. If you wish to opt out of marketing communications, contact our support team at any time.

4 Cookie Policy

The ace62 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that record information about your visits.

Types of Cookies Used by ace62

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring platform security.
• Functional Cookies: Used to remember your language preferences and game settings.
• Analytics Cookies: Analyses user behaviour to improve ace62's services.
• Advertising Cookies: Helps display relevant ads related to ace62.

5 Data Retention and Deletion

Ace62 retains your data only for as long as necessary. Your information is stored on ace62's secure servers for the duration your account remains active.

• Even after account closure, transaction records are retained for a minimum of 5 years in accordance with legal obligations.
• KYC documents are securely stored for up to 7 years after account closure.
• Customer support communication records are retained for up to 3 years.
• Once marketing consent is withdrawn, processing of that data stops immediately.
• Once the applicable retention period has passed, ace62 securely deletes your data.

6 Sharing Information with Third Parties

Ace62 does not sell your personal information. Limited data may be shared with trusted third parties solely to deliver specific services.

When Is Data Shared

• Payment Processor: Necessary information is shared with bKash, Nagad, and Rocket to process deposits and withdrawals.
• Identity Verification Agency: During the KYC process, information may be shared with approved verification agencies.
• Law Enforcement: Data may be disclosed in response to a court order or valid legal request.
• Anti-Money Laundering: Sharing specific data with regulatory authorities for the prevention of financial crime is mandatory.
• Technology Service Provider: Encrypted data is shared with contracted providers for cloud hosting and security services.

7 Your Data Rights

As an ace62 member, you have important rights over your own personal data. ace62 always respects these rights.

• Right to Access Your Data: You can request to know what information ace62 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under specific circumstances.
• Right to Restrict Processing: You may request that the use of your information be restricted in certain cases.
• Right to Data Portability: You can request a copy of your data in a structured format.
• Right to Object: You may object to marketing communications or specific data processing activities.
• Right to Withdraw Consent: You may opt out of any consent-based data processing at any time.

8 Protection of Minors

Ace62 strictly prohibits use by anyone under the age of 18. Registration requires a minimum age of 18, verified through KYC.

• Date of birth is verified at the time of registration.
• Identity verification is requested in suspicious cases.
• If a user under 18 is identified, their account will be closed immediately.
• Any data collected from a minor is deleted immediately.

9 Security Measures

Ace62 uses industry-leading technology and practices to protect your personal information. Our security infrastructure is continuously updated.

• SSL/TLS Encryption: All data transmissions on ace62.net are secured with 256-bit SSL encryption.
• Two-Factor Authentication: Two-Factor Authentication (2FA) is available to protect your account.
• Firewall & IDS: Advanced firewalls and intrusion detection systems are in place.
• Regular Security Audits: Third-party experts conduct regular security audits of ace62.
• Data Masking: Sensitive data at rest is stored in encrypted format.
• Restricted Access: Only authorised ace62 personnel can access your information.

10 Policy Updates

Ace62 may update this Privacy Policy as needed. If significant changes are made, ace62 will notify you by email or through a site notification.

• At least 15 days' notice will be given before any major changes.
• Continued use of ace62 after any changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to request closure of your account.
• The date of the latest update will always be shown at the top of this page.

11 Contact Us

For any questions, concerns, or complaints regarding the Privacy Policy, ace62's support team is always ready to help.

• Email: [email protected]
• Live Chat: Live chat support is available directly on ace62.net
• Operational Hours: 7 days a week, 24 hours a day

Ace62 typically responds to privacy-related requests within 24 hours. Complex requests may take up to 30 business days.