Ace62 believes gaming should be purely for entertainment. We want you to always play with self-awareness, knowing your limits and staying safe. On this page, you'll find ace62's responsible gaming policy and everything you need to protect yourself.
Responsible gaming on ace62 means treating gaming purely as a form of entertainment — not as a way to solve financial problems. ace62 always wants every player to play mindfully, within their means, and for the enjoyment of it.
Online gaming is growing rapidly in Bangladesh. ace62 takes responsible gaming seriously, recognizing that for some people gaming can become an addiction — one that can seriously impact their family life, finances, and mental health.
Ace62 wants you to enjoy gaming, but never at the cost of your wellbeing. That's why ace62 provides a range of tools and support to help you stay informed and game responsibly.
Remember: gaming on ace62 is for entertainment only. Never play to pay bills, clear debts, or generate income.
Ace62 is firmly committed to maintaining a safe and fair gaming environment. The core pillars of ace62's responsible gaming policy are:
Any ace62 member can contact the support team at any time to access responsible gaming assistance.
Ace62 helps you stay in control of your gaming by offering a range of limit-setting tools. These tools are easily accessible from your ace62 Account Settings.
| Limit Type | Description | Time to Take Effect |
|---|---|---|
| Deposit Limit | Set Daily / Weekly / Monthly Deposit Limits | Instant |
| Betting Limits | Maximum bet amount in a single session | Instant |
| Loss Limit | Maximum loss amount within a set period | Instant |
| Session Time Limit | Maximum continuous play time allowed | 24 Hours |
| Cooling-Off Period | Temporary Break for 1–30 Days | 24 Hours |
| Self-Exclusion | Account Closure from 6 Months to Permanent | Irreversible |
Raising limits is difficult, but lowering them is instant — ace62 designed it this way intentionally so you can protect yourself in moments of impulse.
Setting limits on ace62 is straightforward. Just follow the steps below:
Important: Reducing a limit takes effect immediately. However, requests to increase a limit are reviewed by ace62 over a 24–48 hour period before taking effect.
If you feel gaming is becoming a problem, you can use ace62's self-exclusion feature. It fully disables your account so you cannot log in for a set period.
Self-exclusion is a serious decision. Once activated, it cannot be reversed before the set period ends. The ace62 support team will guide you through the entire process.
Ace62 strictly ensures that no one under the age of 18 can access the ace62 platform. Age verification is mandatory when registering on ace62.
If you have children or teenagers at home, ace62 recommends using parental control software on your devices and keeping your ace62 account login details secure.
If you notice any of the following signs, take caution and contact ace62 support:
If you answer "Yes" to 2 or more of the questions below, please reach out to ace62's responsible gaming support.
Have you spent more than your planned budget on gaming and regretted it afterward?
Have you tried to stop gaming but found you couldn't?
Has gaming caused problems in your relationships with family or loved ones?
Have you ever borrowed money or taken on debt to fund your gaming?
Do you feel restless, anxious, or irritable when you're not gaming?
Follow these guidelines for a consistently enjoyable long-term gaming experience on ace62:
For any help with responsible gaming, reach out to the ace62 support team. We handle every conversation with complete confidentiality.
On ace62, you can set your own deposit, betting, and loss limits. Lowering a limit takes effect immediately — raising one takes longer, because ace62 puts your protection first.
Ace62's session timer reminds you how long you've been playing. After a set period, ace62 automatically displays a break reminder.
If needed, temporarily or permanently exclude yourself from ace62. ace62 has made this process simple and hassle-free.
On ace62, you can view your complete gaming history, spending, and win/loss records at any time. Transparency is a core principle of ace62.
Age verification is mandatory at every step of registration on ace62. No one under 18 may use ace62 — this is a zero-compromise policy.
Ace62's responsible gaming support team is available seven days a week, 24 hours a day. Reach out to ace62 Support whenever you need help.